- Store Policies
Colors and Finishes
Furnishing America strives to provide an accurate representation of the products size & color. Dye lots and raw materials used in some of our products may vary on each item. Due to the uniqueness of each customer’s home, the product’s appearance will vary due to exposure to lighting and other conditions.
Furnishing America does their best to provide accurate ETAs, however in the event that there is an unforeseen delay due to back orders at the suppliers, the ETA may change. These are estimated times of arrival provided by the manufacturers and they are not within our control. There will be no monetary compensation for ETA changes.
Returns or Cancellations
All returns and cancellations will incur a 20% restocking fee. If you would like to return the furniture purchased, the item must be in its original packaging and must be done within 3 days of receiving the product. If the product has already arrived in our warehouse, a 20% cancellation fee will apply. All custom orders, specials,clearance items, floor models, mattress and accent item sales are final, no exceptions. If an item(s) you would like to return returned needs to be picked up from your home, a pick up fee will apply.
Receipt of Goods
Items must be paid in full within 2 weeks of when it arrives in our warehouse or before your delivery day, whichever comes first. If you have not paid by that time, we may cancel your order or forfeit your deposit. We are happy to store your items up to 30 days as long as the items are paid in full. After 30 days, a 5% per month storage fee will apply and must be paid before pickup or delivery of our product.
All damages must be reported to Furnishing America within 72 hours of delivery/pickup. If you are opting to have Furnishing America install the furniture, any issue must be reported at the time of delivery. If the item purchased happens to be damaged, please keep the original packaging and contact our service department with the following information and you will be contacted within 72 hours with a course of action: Your name, phone number, order number, brief description of the issue.
Lead time vary from 2-8 weeks. Please note that these are estimated completion dates provided by our manufacturers. There is no compensation for delays. You have 2 days to change/cancel custom orders. After the 2 day grace period custom order sales are final, no exceptions. These orders are made to the customer’s specifications and are considered to be a final sale.
Our warranty ranges from 90 days to 10 years depending on the manufacturer of your product. Warranties cover any manufacturer defects, and does not cover normal wear and tear. If you need us to provide transportation for your warranty item, a pickup and/or delivery fee will apply. If products purchased are NOT used for your personal home and is used in a commercial or rental situation, the warranty will be 30 days for all items. Items that have a SKU that starts “F” followed by 4 numbers is a 90 day warranty, for example F1234. All other pre-made items are 180 days. Custom items range from 1-5 years and mattresses vary from 5-20 years.
Delivery does not include assembly. Assembly is available at an additional cost and mst be set up at the time of purchase or 72 hours before delivery. Delivery times: Delivery windows are estimated times only. There are unforeseen conditions, such as traffic that may cause a delay. There will be no monetary compensation for any early/late deliveries. All items do not come assembled. All items, with an exception of a few items, will require assembly. If you have questions regarding assembly please ask the sales staff. If you would like us to assembly, there is an additional fee of $45/hr. We ask that you please plan accordingly for your delivery. Please provide a clear walkway to the area you would like us to place the furniture and if you have opted to pay for setup, please make sure there is a clear space for the furniture to be delivered and set up. It is your responsibility to ensure that the furniture you purchase. Will fit in your home & that it will fit through all doorways, hallways, stairwells & corners. If for any reason, the furniture purchased does not fit through the standard doors or hallways and special arrangements must be made, an additional fee will apply. (the fee will depend on the difficulty level of the delivery, i.e. balconies) We do NOT move existing furniture unless it was previously discussed with the sales rep in the store at the time of purchase (additional fees may apply). We allot a specific time frame for your delivery & if there is existing furniture in the space or if you are not prepared to receive delivery, we may have to reschedule a new delivery date & time and a redelivery fee of $65 will apply. You are responsible for protecting your floors and walls by laying down rugs, cardboard, etc. prior to delivery. Furnishing America will not be responsible for any damages during delivery.
Pick up Procedures
Pick Up Hours: Mon-Fri 11:00AM - 6:00PM, Sat and Sun 11:00PM - 5:00PM. Please bring an appropriate size vehicle to pick up your furniture (i.e. no 2 door coupes to pick up a sofa) & straps/tie downs that you may need to secure your furniture. Loading/securing items to your vehicle is solely your responsibility, we are not responsible for any damages that may occur to your vehicle if you require our assistance in loading your product If opting to pick up your furniture, the customer is responsible for any future transportation needs. (i.e. replacement item/parts, returns).
Mattress Recycling Fee
The Mattress Recycling Council (MRC) – a non-profit organization established by the mattress industry – has developed a recycling program for discarded mattresses to help reduce landfill waste and illegal mattress dumping. In order to fund this program, CalRecycle has authorized a mandatory $11 recycling fee that will be collected upon the purchase of any new mattress or box spring. (Fee is effective December 30, 2015)
This fee is "per piece" so if your box spring or foundation comes in two pieces, the fee will be charged for each piece. The state approved the amount of the fee. The fee funds the state's mattress recycling program, which is administered by the Mattress Recycling Council. For more information please visit: byebyemattress.com